Returns & Exchanges

1. Items will be accepted for return within 30 days of delivery for refund or exchange.
2. Please ensure that all items returned are unworn and in original packaging. (ie shoe box)
3. Fill out the returns form provided with your delivery. All returns must be accompanied with this returns form. Downloaded here.
4. Please click on the link here to process your return and to obtain an Australia Post Label:
   START A RETURN

   We have a flat fee of $14.95 per parcel for all online returns processed through this portal. The customer is responsible for this cost (unless faulty, in which case, please contact us first before sending items back)

5. Please package your return into the satchel or box it was delivered in and drop the parcel off to your closest Australia Post. Please do not stick labels or sticky tape on the original shoe box

Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:

1. Online Tax Invoice (Your Shipping Confirmation Email is your tax invoice and has the subject line: Your Order Has Shipped)
2. Financial Statement (i.e bank statement, credit card statement)

If a refund is provided it will be returned using your original payment method. To return any items with Afterpay online, please follow the steps above. Any eligible refund will be processed back onto your Afterpay account.

From time to time a small number of orders may be automatically cancelled by our website due to invalid or insufficient payment information. We reserve the right to temporarily hold or cancel your order if we believe the order is fraudulent or does not meet our minimum ID requirements. In these circumstances we will attempt to contact you, using either your contact number you provided at the time of placing the order or email address. We may request you to either provide further proof of identify before releasing your order. If we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability

Your online safety and your personal information are of the upmost importance to us. If you have had an order cancelled and you have any questions regarding our policy, please contact our Customer Care team.