Waterproof Boots & Shoes for Men, Women & Kids - Bogs

FAQ

Bogs° Shipping Policy


When will my order ship?

Orders will usually ship from our distribution center within 3-5 business days. Orders placed on Friday, Saturday, Sunday and Holidays are not processed until the following business day.

An automated e-mail will be sent when your order is shipped and your funds are captured. If we do not have a product in stock, you will receive an email with any backorder or cancellation information.

How will my order be shipped?

Bogs Footwear Australia Online offer FREE Standard shipping on all orders over $100 Australia Wide. A flat rate shipping fee of $14.90 will apply to any order under $100. All online orders will be shipped using Star Track.

Actual shipping time is 3-7 business days. Orders will be delivered within standard business hours and must be signed for. If no one is able to accept delivery, a calling card will be left by the courier and the consignment will be available from your local post office.

Wearing Your BOGS°


Is the footwear intended for summer, autumn or winter?

Bogs can be worn from one season to the next! There are varying levels of insulation, but generally they can be worn from temperate to sub-zero conditions, introducing new technology that helps wick away moisture for added comfort.

The Bogs range features clogs, sandals and thongs that are great for our summer seasons. We also have our Mid/tall style boots that feature light-weight insulation, so you're going to be comfortable all year-round. And then there’s our Tall range which features more of a heavy-duty insulation, aimed at our colder months from April through to August. Styles such as the Classic High’s, with 7mm of Neo-Tech™ and lined with Max-Wick, a wicking fabric designed to rapidly move moisture leaving you feeling dry and comfortable.

What is the calf circumference of a Bogs boot?

The circumference in the calf on our Classic women's boots is 35 cm. The boots are constructed with four-way stretch Neo-Tech, accommodating a larger calf than standard rubber boots. For even more calf room, we recommend the mid height boots or lower profile shoes. To find exact measurement, review the product details.

How thick is the Neo-Tech lining?

Bogs Neo-Tech™ insulation is designed to keep your feet warm and comfortable. For more temperate conditions we offer a lighter weight alternative with 2mm of Neo-Tech and 2mm of Airmesh and for colder conditions, we offer 7mm of Neo-Tech lining that's comfort rated to -40C below. The four-way stretch SCUBA-like material is 100% waterproof and is designed to add extra cushioning and protection from the elements.

What Are BOGS° Made Of


Which materials does Bogs use to make their boots?

Natural, high quality vulcanized rubber that's durable. Bogs are insulated with Neo-Tech™ a four-way stretch inner bootie for added comfort and warmth. The Classics are constructed with a waterproof upper made out of this same material which is 100% waterproof - all the way to the top, just below the handle. Bogs are comfort rated from temperate to sub-zero temperatures, depending on the style and level of insulation. To learn more, visit our technology page here.

Will the coating on the sole wash off?

The coating on Bogs soles was added to protect the rubber. It will wear off right away on any rough surface like asphalt or just a few times worn outdoors.

General Product Questions


Is the neoprene portion waterproof?

Yes, Bogs Neo-Tech™ is a flexible synthetic rubber which is 100% waterproof. It helps insulate as well as keep you dry.

What if I have PVC or Latex allergies?

Bogs are PVC free, but some are made with latex for stretch and comfort.

Are any of your boots vegan?

Most of our boots are vegan, however there are some boots that are made with leather. Please look at the details of the boot you are interested in to find out the materials used.

Can I wash these boots in the washing machine?

Only Baby Bogs Classics and Summits, can be cleaned in the washing machine. If you do machine wash them, then allow them to air dry.

What socks would you recommend for optimal warmth?

We recommend wearing one pair of medium-weight, moisture wicking socks with your Bogs. Wool is the best. The air surrounding your feet is what keeps them warm. Bogs are designed to capture your body heat and insulate it from the outside elements. Layering socks potentially inhibits air flow within the Bogs and circulation in your feet.

How do Bogs fight foot odor?

Bogs feature DuraFresh – an all-natural, organic bio-technology that activates to fight odor.

Do you carry wide sizes?

At this time, Bogs does not offer wide sizes.

How do you determine Bogs temperature ratings?

Temp ratings are a guideline to communicate warmth. It’s important to note that each person is unique and has a different circulation that impacts warmth.

To assign the temperature rating, we use a cold box test method. This test puts stainless steel balls with wire probes down inside the boots. The boots are then put in a freezer and the temperature is reduced every 30 minutes. When the boots show more than a ten degree variance from the ambient temperature, then the boots have reached their warmth limit.

Where are Bogs manufactured?

Bogs are manufactured in China. We hope in the future to produce our inventory stateside. We have close long term relationship with the company that we work with in China. It is family owned and employees are treated fairly.

Ordering Outside Australia


Do you have retailers in other countries?

Please view our distributors page here.

Payment Options


Do you accept PayPal?

Yes we sure do! Please note: All Paypal payments taken via the Bogs Australia website, will read “Florsheim Australia Pty Ltd” on your Paypal/Bank Statement.

Do you offer gift certificates?

Yes we do, click here to shop!

What form of payments are accepted?

We accept Visa, American Express, Master Card, Paypal & Afterpay. Any transaction/order over $1,000.00 cannot be paid via Afterpay. We do not accept cheques, money orders, COD's, or cash. We can only accept Australia/NZ-issued Credit Cards.

Returns and Exchanges


What is your return policy?

Bogs is confident that you will be happy with your purchase. If for any reason this is not the case, you are able to return your purchase within 30 days of the order date for a refund or exchange.

The customer is responsible for all associated costs to return items back to us (unless faulty), and the Return Address can be found on the top of our Returns Form which can be downloaded here.

AFTERPAY: To return any items with Afterpay online, please send your returns to our Online Warehouse at 262A Darebin rd, Fairfield, VIC 3078. All returns must be processed via the Online Store. Afterpay returns are eligible for size exchange or a refund.

Electronic Gift Cards


Purchasing Information:

Purchasing a Bogs E-Gift Card is easy. All Bogs E-Gift Cards are sent to the email address used when you place your order as a PDF attachment. If you are buying this as a gift you can forward the PDF on or print and deliver the gift in person.

Already have a Bogs E-Gift Card? Check your balance below:

Click here to shop.

Redeeming a Bogs E-Gift Card:

To redeem online, simply enter your E-Gift Card number and PIN in the checkout screen and select “Apply”. If your purchase exceeds the E-Gift Card amount, you will be prompted to enter another payment method to pay the remaining amount. If the E-Gift Card exceeds the purchase amount, the remaining balance will still be available for future use.

Terms and Conditions:

Bogs E-Gift Cards expire 36 months from date of issue. Treat this card like cash, deleted, lost or stolen cards will not be replaced, refunded, or redeemed. This E-Gift Card is redeemable for merchandise on www.bogsfootwear.com.au only. Not redeemable for cash and cannot be used for payment of credit or retailer accounts. Must be redeemed before expiry date. Cannot be reloaded however is partially redeemable. Cash will not be given for any unused balance. Unused balance on expiry of this E-Gift Card will not be refunded or credited. Purchases exceeding available balance require difference paid by other method. You are liable for all transaction on your card except to the extent to which there has been fraud or negligence by us or any of our employees. Check available E-Gift Card balance by calling 1800 011 146. We reserve the right to change any terms at any time.